We are currently working with a leading digital growth agency that blends strategy, creativity, and analytics to help ambitious brands expand their reach and revenue. The company is entering an exciting scale-up phase and is hiring a Chief Operating Officer (COO) who excels in systems, structure, and leadership.

This is a senior role for someone eager to help build a category-defining agency and drive its next stage of growth. The COO will take full ownership of internal operations, enabling the founder to focus on growth, partnerships, and strategy. Your mission: to turn the agency into a scalable, high-performing organisation where every team member understands expectations, is supported by clear systems, and is motivated to deliver exceptional results.

Key Responsibilities

  • Lead company-wide people and culture initiatives
  • Oversee hiring, onboarding, progression, and performance frameworks
  • Implement scalable systems, processes, and SOPs across departments
  • Manage and align functional leads across Paid Media, Creative, Email, and Client Success
  • Establish structured reporting rhythms, KPIs, and regular performance reviews
  • Support financial tracking through forecasting, budgeting, and margin optimisation
  • Drive efficiency and innovation through automation, AI, and workflow optimisation

Ideal Candidate

  • 5 - 7 years of proven experience in a scaling environment—preferably in an agency, SaaS, or tech-enabled services business
  • Solid understanding of marketing and growth fundamentals (CAC, retention, margins, delivery models)
  • A people-first leader with a performance-driven mindset
  • Highly organised, analytical, and process-oriented
  • Passionate about systems thinking, efficiency, and operational excellence

What the Role Offers

  • Compensation: Competitive base salary + performance incentives + potential equity
  • A true second-in-command position with real operational ownership
  • Full responsibility for the people, culture, and delivery backbone of a fast-moving business
  • The opportunity to build and shape—not just maintain—an evolving organisation
  • Performance-based rewards tied directly to company success
  • A clear pathway to equity and long-term strategic involvement

If you’re looking for momentum, autonomy, and the chance to help turn a strong agency into an industry leader, we’d love to hear from you.

Apply Now