Are you passionate about community management and are ready to build your own international team? 

Our client is a distinctive and well-established spirits brand which prides itself on continuous innovation, entrepreneurial fervour, and a deep passion for the industry. They are a leader within their field and are rapidly growing on a global scale. To facilitate their international growth, they are building a digital centre of excellence to formulate and deliver best-in-practice digital strategies, operations, and ideation.  

Our client strives to maintain full ownership of their digital messaging and is building this centre of excellence to act as a one-stop-shop for all digital activity across their various markets.  

We are currently seeking a Global CX Manager and Community Lead, that will help build a new team to centralise customer care and community management. This is a crucial role that requires experience in hands-on customer care, as well as big-picture thinking to formalise and streamline how the company approaches inbound consumer enquiries on an international scale.  

This role is a one-year contract (a maternity cover).

What is in it for you? 

Excellent Salary | Performance Based Bonus | Full Benefits Package 


  • Create a new team responsible for centralising customer care and community services. 
  • Manage all inbound consumer enquiries from various media channels. 
  • Aggregate agents in different countries to manage all inbound enquiries. 
  • Forecast the internal community team to ensure that customer queries are responded to in line with the standard business processes. 
  • Drive customer satisfaction and improve customer retention by handling and resolving customer enquiries in a timely and satisfactory manner. 
  • Analyse existing processes, solutions, and ways of operating across community management and customer care. 
  • Develop new strategies to centralise community care to reduce operational costs, introduce economies of scale, and improve customer satisfaction. 
  • Hiring and training agents with an efficient knowledge base and exploring outsourcing options. 
  • Aligning with manufacturing and quality team to resolve complex product enquiries. 
  • Using KPIs and reporting to continuously improve the current processes while ensuring optimal service level for different countries is achieved.  


  • 8-12 years of experience in a similar role. 
  • Demonstrable experience as a leader in creating, leading, and evolving a team of community manager. 
  • Ability to set up hubs that can serve multiple countries and regions. 
  • Proven track record in improving consumer service and community management with concrete examples of your actions taken and the consequent improvements. 
  • Experience building roadmaps to generate world-class consumer service global team. 
  • Clear leadership and role model skills to motivate and encourage a team. 
  • Demonstrable experience with agile project management techniques and the ability to handle iterative continuous improvements. 
  • Experience working efficiently in a fast-paced global environment. 

 If you are a driven, considerate, and hands-on community and customer care professional with big ideas and even bigger ambitions then apply through Prosperity straight away! We would love to meet you! 

Apply Now