We are currently working with a leading utility who are looking for a UX manager to join their team.

This is a company that enjoys nationwide brand recognition, and are reputation for a fantastic commitment to sustainability, value and customer service. 

The successful applicant for this role will convert customer pain points into innovative and elegant design solutions. 

This is an exciting role that offers the scope to delve into many innovative and interesting areas of their wider group.

The successful candidate should have strong experience in UX, strategy and problem solving. 

This role is focused on the early stages of UX Design and doesn’t involve UI Design. 

Main responsibilities:

  • Collaborate across the Digital team, working closely with the product manager, marketing managers, other agencies, and wider stakeholder groups.
  • Solve problems at every stage of product development; from concept to delivery- effectively developing the structure and user experience.
  • Understanding user behaviour and the entire end to end customer journey.
  • Wireframing and prototyping solutions and make decisions based on data analysis.
  • Collaborating with cross-functional teams to deliver meaningful digital solutions – Web Applications.
  • Managing third parties whenever required.

Requirements:

  • 3+ years of UX design experience
  • Bachelor's Degree or equivalent experience
  • Experience in leading projects in the strategic phase - defining requirements, gathering generative data, and connecting with customer needs
  • Experience of owning the digital user experience journeys across multiple website/apps, and ensuring quality, consistency, and a smooth user flow.
  • Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation
  • An unfailing passion and capacity to advocate on behalf of the users.
  • The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.

 

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