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Tele Sales Representative - Part time

  • Salary: Depending on Experience
  • Location: Co. Dublin
  • Job Number: BBBH7309
  • Status: Permanent
  • Experience: 1 years

Our client is one of the biggest and most well-known FMCG companies in Ireland. They are looking for a TeleSales Representative to join their dynamic team.

Responsibilities

  • Contact potential or existing customers to inform them about a product or service.
  • Answer questions about products or the company.
  • Ask questions to understand customer requirements and close sales.
  • Direct prospects to the field sales team when needed.
  • Enter and update customer information in the database.
  • Take and process orders in an accurate manner.
  • Handle grievances to preserve the company's reputation.
  • Go the "extra mile" to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and note useful information.

Requirements

  • Proven experience as telesales representative or other sales/customer service role.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent communication and interpersonal skills.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • The ability to provide world class customer service.
  • Excellent PC skills - experience using a customer relationship system (preferably JDE) and excel.

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