- Salary: Negotiable
- Location: Dublin West
- Job Number: BBBH7215
- Status: Permanent
- Experience: 3 - 4
CRM Manager for Fashion brand
Our client is one of the biggest retail platforms in Ireland and they are looking for a skilled CRM Manager to join their Digital Marketing team.
If you have a passion for everything Marketing and digital innovation and you have a strong interest in Fashion, this could be the role for you.
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
- Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
- Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
- Overseeing direct communications with customers through the CRM.
- Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
- Ensuring the database is segmented effectively for targeted marketing activities.
- Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
- Develop and implement the company segmentation and overall online communication strategy.
- Intgrate advertising and PR Initiatives throughout all platforms.
- Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
The Perfect Candidate:
- 3+ years' experience constructing and reporting on email campaigns.
- Previous experience on implementing a successful rewards programme.
- Ability to run A/B Testing and Multivariate Testing (MVT).
- Ability to define new audience types.
- Highly analytical with the ability to plan and put processes in place.
- Excellent understanding of database platforms, concepts and segmentation.
- Understanding of GDPR rules and regulations.
- Able to multi-task in a fast moving environment.
- A passion for retail and fashion, keeping up to date with latest trends.
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